Global Capability Centers (GCCs) organizations deploy four improvement levers across the key dimensions discussed above to simplify their operations, reduce redundancy, increase quality, enhance satisfaction, and improve consistency and productivity. Firstly, through Consolidation, organizations combine and centralize roles, processes, technologies, and data for more efficient operations. Optimization, the second lever, involves process improvements and waste elimination through six sigma and lean initiatives. Standardization, as the third lever, includes establishing and streamlining common enterprise-wide policies and procedures. Lastly, Transformation, the fourth lever, focuses on driving innovation through the adoption of next-gen tools and technologies, ensuring organizations stay at the forefront of industry advancements.
Structured frameworks can help GCCs streamline value delivered from performance improvement initiatives. The approach should focus on identifying and enhancing performance across the four levers, which are deployed across the five GCC dimensions.